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BEGIN:VEVENT
DTSTART:20251113T020000Z
DTEND:20251113T043000Z
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SUMMARY:Elevating the Customer Experience in Your Shop - Napa Training Center - Kent
DESCRIPTION:Elevating the Customer Experience in Your Shop\n\n\n\nPresented by Nick Willey\, Sponsored by Mammoth Training Solutions\n\nWho It's For:\n\nIndependent shop service advisors and technicians who want to increase sales\, improve retention\, and deliver a customer experience that truly sets their shop apart.\n\nWhat You'll Learn:\n\nAmazing Customer Experience:\n\n  Master the first impression and build trust fast.\n\n  Deliver consistent service that keeps customers coming back.\n\nPermission-Based Service Drive (RIM Method)\n\n  Respect the customer's time and decisions.\n\n  Inform clearly without pressure.\n\n  Motivate through safety\, reliability\, and value.\n\nQuarter Time Inspection:\n\n  A 15-minute inspection process that adds value.\n\n  Four-quarter system: safety\, maintenance\, wear\, convenience.\n\n  Present findings transparently and boost repair orders.\n\nWhy It Matters:\n\nYour team is the front line of your shop. When they learn to connect with customers\, recommend with confidence\, and use efficient processes\, your shop's revenue and reputation grow.\n\nFormat:\n\n  Engaging\, real-world training\n\n  Role-plays and live examples\n\n  Action steps to apply immediately
X-ALT-DESC;FMTTYPE=text/html:<p class="p1" style="margin: 0px\; font-variant-numeric: normal\; font-variant-east-asian: normal\; font-variant-alternates: normal\; font-kerning: auto\; font-optical-sizing: auto\; font-feature-settings: normal\; font-variation-settings: normal\; font-variant-position: normal\; font-stretch: normal\; font-size: 14px\; line-height: normal\; font-family: Helvetica\; color: rgb(185\, 0\, 35)\;"><span style="font-size: 20px\;"><strong data-end="279" data-start="229">Elevating the Customer Experience in Your Shop</strong></span><br />\n<br />\n<em data-end="328" data-start="282" style="color: rgb(185\, 0\, 35)\; font-family: Helvetica\; font-size: 16px\;">Presented by Nick Willey\, Sponsored by Mammoth Training Solutions</em></p>\n\n<p data-end="517" data-start="332"><strong data-end="348" data-start="332">Who It&rsquo\;s For:</strong><br data-end="351" data-start="348" />\nIndependent shop service advisors and technicians who want to increase sales\, improve retention\, and deliver a customer experience that truly sets their shop apart.</p>\n\n<p data-end="542" data-start="519"><strong data-end="540" data-start="519">What You&rsquo\;ll Learn:</strong></p>\n\n<p data-end="696" data-start="544"><strong data-end="575" data-start="544">Amazing Customer Experience:</strong><br data-end="578" data-start="575" />\n&bull\; Master the first impression and build trust fast.<br data-end="632" data-start="629" />\n&bull\; Deliver consistent service that keeps customers coming back.</p>\n\n<p data-end="884" data-start="698"><strong data-end="745" data-start="698">Permission-Based Service Drive (RIM Method)</strong><br data-end="748" data-start="745" />\n&bull\; Respect the customer&rsquo\;s time and decisions.<br data-end="795" data-start="792" />\n&bull\; Inform clearly without pressure.<br data-end="832" data-start="829" />\n&bull\; Motivate through safety\, reliability\, and value.</p>\n\n<p data-end="1092" data-start="886"><strong data-end="913" data-start="886">Quarter Time Inspection:</strong><br data-end="916" data-start="913" />\n&bull\; A 15-minute inspection process that adds value.<br data-end="968" data-start="965" />\n&bull\; Four-quarter system: safety\, maintenance\, wear\, convenience.<br data-end="1033" data-start="1030" />\n&bull\; Present findings transparently and boost repair orders.</p>\n\n<p data-end="1298" data-start="1094"><strong data-end="1112" data-start="1094">Why It Matters:</strong><br data-end="1115" data-start="1112" />\nYour team is the front line of your shop. When they learn to connect with customers\, recommend with confidence\, and use efficient processes\, your shop&rsquo\;s revenue and reputation grow.</p>\n\n<p data-end="1417" data-start="1300"><strong data-end="1310" data-start="1300">Format:</strong><br data-end="1313" data-start="1310" />\n&bull\; Engaging\, real-world training<br data-end="1347" data-start="1344" />\n&bull\; Role-plays and live examples<br data-end="1380" data-start="1377" />\n&bull\; Action steps to apply immediately</p>\n\n<p data-end="1516" data-start="1419">&nbsp\;</p>\n
LOCATION:In Person Only: NAPA Training Center 8441 S 180th St Kent\, WA 98032
UID:e.9183.5193
SEQUENCE:3
DTSTAMP:20260624T195036Z
URL:https://members.nwautocare.org/events/details/elevating-the-customer-experience-in-your-shop-napa-training-center-kent-5193
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