Build a Better Workflow ? Maintenance Systems That Actually Works-Whatcom/Skagit Chapter

🚗 Build a Better Workflow — Maintenance Systems That Actually Works!

Join us at our upcoming NWACA Chapter Meeting where we’ll tackle a topic that impacts every shop’s workflow, profitability, and long-term customer retention: building a structured maintenance system inside your shop.

Most shops are great at fixing cars, but when maintenance is inconsistent, buried in inspections, or presented without a clear roadmap, the result is reactive workflow, lower closing rates, and missed opportunities to help customers avoid major repairs.

What We’ll Cover:
• Why the absence of a defined maintenance schedule slows shops down
• How presentation structure influences customer buying decisions
• Why maintenance should be separated from problem-based inspections
• How preventative planning improves technician efficiency and gross profit
 

This isn’t about selling more services — it’s about creating clarity for customers and predictability for your business.

🎤 About Our Presenter: Brittany Schindler
Brittany Schindler is an experienced manager, team leader, and mentor in the automotive customer service industry. Known for her progressive mindset and commitment to growth, she helps shops succeed in today’s fast-evolving automotive landscape.

Passionate about teaching and mentoring, Brittany loves sharing her knowledge to help teams strengthen processes, improve customer experiences, and build lasting success.

📅 Tuesday, March 10
📍 In-Person Location:
1145 E Sunset Dr, Unit 135
Bellingham, WA 98226

🕕 6:00 PM – Social & Dinner (buy your own meal)
🖥 6:30 PM – Join via Zoom

Join Zoom Meeting:
https://us02web.zoom.us/j/89492692932

Meeting ID: 894 9269 2932
One-Tap Mobile:
(253) 205-0468