Communication is the Key - Pierce County Meeting - May 7, 2026

Communication is either making you money… or costing you money.

In this fast-paced, high-impact session, Jimmy Lea, sponsored by The Institute, will show your team how to connect with customers and coworkers more effectively leading to higher approvals, fewer conflicts, and stronger relationships across your shop.

If you’ve ever struggled with customers not trusting recommendations, internal miscommunication, or losing business due to breakdowns in conversation, this session is for you.

What You’ll Learn :

In just one hour, attendees will learn how to:

• Build instant trust with customers

• Communicate repairs in a way customers actually understand

• Reduce internal friction between front counter and technicians

• Handle difficult customer conversations with confidence

• Increase service approvals and average repair order