Contact NWACA 253-676-9222 | iTAC 253-660-4822

Contact NWACA 253-676-9222 | iTAC 253-660-4822

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Turn Reviews Into Raving Fans: Win the Google Game (Even with 1-Stars!) W/Jimmy Lea Southwest Chapter Meeting.

Turn Reviews Into Raving Fans: Win the Google Game (Even with 1-Stars!)

If Google is the new word of mouth, your reviews are shouting your story to the world, good and bad. In this high-energy session, Jimmy Lea shows you how to turn casual reviewers into raving, referring super-fans and weaponizing your Google profile for growth.

You will discover why you need every flavor of review - 1, 2, 3, 4, and 5 stars! to look real, trustworthy, and irresistible. Then we will dive into exactly how to answer glowing praise, painful truths, and the dreaded , Mayor of Crazy Town! without losing your cool or your customers.

You will also get a behind-the-scenes look at the three phases of removing toxic or fake reviews, and what to document, save, and screenshot so Google actually listens. Walk out with a plug-and-play review playbook you can hand to your team and start cashing in tomorrow.


Actionable Takeaways

Make Every Star Work for You:
Turn 1 to 5 star reviews into proof, personality, and powerful social proof that converts skeptical shoppers into buyers.

Steal Jimmy's Response Scripts:
Copy and customize battle-tested replies for 5-star love, fair criticism, and unhinged 1-stars from the Mayor of Crazy Town.

Use the 3-Phase Review Removal Plan:
Follow a simple, repeatable process to flag, escalate, and remove fake or policy-breaking reviews.

Build Your - Review Intelligence? Vault:
Learn how and why to archive reviews, profiles, and patterns so you can improve training, systems, and marketing.

Turn Happy Customers into a Hype Squad:
Install easy, no-pressure habits that get more Google reviews, more often, so your next new customer feels like they already know you.

6:00pm - Social and Dinner (Buy Our Own) 
6:30pm - Presentation/Zoom Starts

Join Zoom Meeting:
https://us02web.zoom.us/j/88463355070
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One tap mobile: +12532050468
Meeting ID: 884 6335 5070

Turn Reviews Into Raving Fans: Win th...
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Date and Time

Monday May 18, 2026
6:00 PM - 8:00 PM PDT

Join Zoom Meeting:
https://us02web.zoom.us/j/88463355070
Meeting ID: 884 6335 5070
---
One tap mobile
+12532050468
6:00pm to 8:00pm 

 

Location

Rivers Edge Restaurant  (Tumwater Valley Golf Club) 
4611 Tumwater Valley Dr SE 
Olympia, WA 98501

Join Zoom Meeting:
https://us02web.zoom.us/j/87627312011?pwd
Meeting ID: 876 2731 2011
Passcode: 739178
---
One tap mobile
+12532158782US (Tacoma)



 

4611 Tumwater Valley Dr SE Olympia wa 98501

Fees/Admission

Buy Your Own Food and Drink
 

Website

https://members.nwautocare.org/events/calendar/2025-09-01

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About

Northwest Auto Care Alliance

Board of Directors

Chapter Officers

Education & Scholarship Committee

GAC Committee

Membership Support Committee

NWACA Industry Awareness Committee

NWACA Code of Ethics

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Frank Hanna Memorial

NWACA Member Testimonials

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Automotive Training Expo Seattle

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Collision Training Expo

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P.O. Box 99907
Lakewood, WA 98496

Phone
(253) 67-NWACA, (676-9222)

Contact the NWACA Staff

JoAnna Spradlin
Project Coordinator
(253) 67-NWACA, (676-9222)

Danica Hickok
Bookkeeper
(253) 67-NWACA, (676-9222)

Robert Stickroth
iTAC Coordinator
(253) 660-iTAC, (660-4822)

Brenda Jorgenson
Executive Director
(253) 653-2334

Pamela Meyer
Membership Support Specialist
(208) 964-1605

John (JT) Tenney
Member Services & Meeting Coordinator
(253) 67-NWACA, (676-9222)

PRIVACY POLICY
TERMS & CONDITIONS

© NWACA – Northwest Auto Care Alliance. | Website by GreenHaven Interactive.

Questions or Comments? Contact Us!

NWACA MEDIA KIT
NWACA BLOG

P.O. Box 99907
Lakewood, WA 98496

Phone
(253) 67-NWACA, (676-9222)

Contact the NWACA Staff

JoAnna Sohnrey
Project Coordinator
(253) 67-NWACA, (676-9222)

Danica Hickok
Bookkeeper
(253) 67-NWACA, (676-9222)

Robert Stickroth
iTAC Coordinator
(253) 660-iTAC, (660-4822)

Brenda Jorgenson
Executive Director
(253) 653-2334

Pamela Meyer
Membership Support Specialist
(208) 964-1605

John (JT) Tenney
Member Services & Meeting Coordinator
(253) 67-NWACA, (676-9222)

PRIVACY POLICY
TERMS & CONDITIONS

© NWACA – Northwest Auto Care Alliance. | Website by GreenHaven Interactive.

About Us

About Us

Northwest Auto Care Alliance
Board of Directors
Chapter Officers
Education & Scholarship Committee
GAC Committee
Membership Support Committee
NWACA Industry Awareness Committee
NWACA Code of Ethics
Member of The Year
Frank Hanna Memorial
NWACA Member Testimonials

events

Events

Local Events
Automotive Training Expo Seattle
Automotive Training Expo Spokane
Automotive Training Expo Reno
Collision Training Expo

apprentice

iTAC APPRENTICESHIP

Program Information
Master Service Technician Outline
General Service Technician Outline
Automotive Service Advisor Outline
Training Partner Shop Outline
Cars Helping Charities

Benefit Providers Directory
Member Directory
Member Trainings
Tire Dealers
Scholarships
Mentor Program
Dateline
Contact
Consumer Information
NWACA Blog
NWACA Mediakit