Northwest Auto Care Alliance- Leavenworth Retreat 2022

            
Northwest Auto Care Alliance
Semi-Annual Retreat & Management Conference
February 3-6, 2022
Icicle Village Resort, Leavenworth

Icicle Village Resort
505 Highway 2
Leavenworth, WA  98826
Hotel Reservations- 800-961-0162 - Use Code: 36040A
Click Here to Reserve Your Room Online
 

Click Here to be a Sponsor

11:30am - 5:00pm -    *Optional Fun Activities
5:00-7:00pm - Ascettes Fun Event 
4:00-7:00pm - Business Roundtable
7:00-11:00pm - Mardi Gras Fun Event (Costumes Optional) & Hospitality           
                          Suite - hors d'oeuvres

Saturday - February 5th
9:00am-12pm -    AMI Seminar - Reprogramming the Program - with Clint White
By far one of the most crucial roles played by the Service Advisor is that of being a conduit of information between the Customer and the Technician and vice versa.  Unfortunately, many struggle to gather vital, valuable, and correct information or ask the right questions.  This leads to wasted time in the shop, frustrated customers at the counter, and ultimately less profit on your bottom line. The purpose of this presentation is to teach Service Advisors how to really hear what your customers are saying by using active listening and clear communication techniques during every conversation.

12:30- 1:30pm - Lunch - NWACA Update
2:00- 3:30pm- Educational Roundtable
5:30 pm Cocktails 
6:30pm-9:00pm - Saturday Awards Banquet - (Semi-Formal Dress Attire)
After complimentary cocktails and a delicious dinner, we will recognize this last years leadership and "Outstanding Member of the Year"

Jeff Lovell, our President/Executive Director for almost 2 decades, has decided that he is beginning a new adventure in his life, retirement.  Jeff officially retired January 1, 2022.
 
Jeff has been an integral part of our association for the last 21 years. Jeff began his journey with our association on May 3, 2002 working directly with Pete Hunt, the Executive Director.  Jeff's contribution to our association will always be valued and remembered. Jeff's hard work, commitment, and dedication are worthy of admiration. Jeff will be greatly missed. Filling Jeff's shoes will be an almost impossible task.
 
As a tribute, we will be recognizing Jeff Lovell's commitment and service to our association for the last 21 years at our Saturday night banquet at the Winter Retreat in Leavenworth.